Director of Customer Success @Drips

Overview

The Director of Customer Success is a senior leadership role at Drips, responsible for the strategic direction, operational excellence, and team leadership of the Client Success function. This role involves building executive-level relationships, driving revenue growth and retention strategy, and developing scalable programs to deliver measurable value for clients.

Key Responsibilities

• Lead and nurture multi-stakeholder relationships across client teams, ensuring alignment on goals and delivery outcomes.
• Own strategic planning to support client success and revenue expansion, partnering with Sales and Product teams to identify upsell paths.
• Serve as the client advocate within Drips, influencing product direction and service enhancements.
• Build and optimize internal programs to drive consistency and efficiency across the Client Success function.
• Design and lead strategic business reviews, mapping client initiatives to outcomes and platform value.
• Oversee resolution of high-impact client issues and ensure visibility on risk accounts.
• Partner with senior leadership for revenue forecasting and client health trend analysis.
• Hire, mentor, and develop a team of Senior Client Success Managers, fostering a culture of accountability and continuous learning.

Requirements

Please include a brief cover letter highlighting your experience in client-facing environments and your ability to build strong client relationships.

Benefits

Details on benefits are not provided in the source.

Location

Remote

How to Apply

To apply, include a brief cover letter with your application.

Deadline

No specific deadline is mentioned.