Incident Commander @Twilio

Overview

The role of Incident Commander at Twilio involves owning and evolving the incident response function, facilitating incidents of varying severities, and mentoring other incident commanders. This position is crucial for orchestrating responses across various business functions and guiding senior leaders during critical situations.

Key Responsibilities

• Serve as Incident Commander for critical, cross-functional incidents.
• Enforce incident response practices and identify gaps across the organization.
• Maintain clear communication with stakeholders and ensure documentation accuracy.
• Mentor and train Incident Commanders and engineering teams.
• Assist Product Managers in delivering quality outage reports and managing customer escalations.
• Develop a strategic vision for incident response over a 1-3 year horizon.

Requirements

• 8+ years in high-severity incident response.
• Experience in setting incident response strategy and standards.
• Ability to influence at the Director/VP/C-suite level.
• Excellent verbal and written communication skills.
• Experience mentoring incident commanders.
• Understanding of the incident response lifecycle.

Benefits

Twilio offers competitive pay, generous time off, wellness leave, healthcare, a retirement savings program, and more. Offerings vary by location.

Location

This role is remote, but candidates from the SF Bay area are not eligible for hire.

How to Apply

Interested candidates are encouraged to apply through the official Twilio career page.

Deadline

Applications are accepted on an ongoing basis.