IT Support Analyst @Trainline

Overview

The role of IT Support Analyst at Trainline involves providing technical support and solutions to enhance the IT experience for employees. Trainline is Europe’s leading independent rail platform, dedicated to empowering greener travel choices.

Key Responsibilities

• Manage ticket lifecycle through active dashboard monitoring and reporting.
• Resolve incidents within SLAs, collaborating with Tier 3 teams for technical direction.
• Conduct proactive troubleshooting, diagnostics, and root cause analysis.
• Ensure seamless onboarding and offboarding of employees.
• Provide cross-region support and maintain meeting room AV/VC solutions.
• Adhere to security standards in line with ISO standards.
• Maintain strong relationships with stakeholders and contribute to knowledge management.
• Optimize processes through automation and AI/ML solutions.

Requirements

• Experience with Windows 11, Apple ecosystem, and enterprise environments.
• Familiarity with Mobile Device Management systems (e.g., JAMF, Intune).
• Knowledge of SaaS applications (M365, Slack, Atlassian), Active Directory, and Azure Active Directory.
• Basic understanding of networks, including TCP/IP, DNS, and DHCP.
• Experience with ITSM ticketing toolsets and technical documentation.
• Knowledge of video conferencing solutions and cloud printing solutions.

Benefits

• Private healthcare and dental insurance.
• Work from abroad policy and generous leave policies.
• Career growth opportunities and personal learning budgets.
• 28-day Work from Abroad policy.

Location

This role requires 4 days per week onsite in the Paris office.

How to Apply

Please submit your CV and applications in English.