Manager, Customer Enablement (Tokyo, Japan) @Figma

Overview

Figma is looking for a Manager of Customer Enablement to lead a team of Customer Experience Managers (CEMs) in Japan, fostering engagement, adoption, and value realization for key clients. The role involves shaping team strategy, coaching individual contributors, and contributing to Figma's Customer Experience goals.

Key Responsibilities

• Lead, manage, and grow a team of high-performing CEMs.
• Set clear goals and expectations, provide mentorship and coaching, and support career development.
• Partner with Sales, Support, Product, and Marketing to ensure customer needs are met and exceeded.
• Ensure the team delivers exceptional value and experience to the enterprise customer base.
• Engage directly with customers and act as an escalation point when required.

Requirements

• 3+ years of formal people management experience in Customer Experience, Customer Success, or a similar post-sales function.
• 5+ years of total experience in customer-facing roles within high-growth SaaS companies.
• Customer-first mindset with strong strategic thinking and execution capabilities.
• Proven ability to lead, inspire, and scale teams during growth and change.
• Excellent communication skills with the ability to connect with a wide range of internal and external personas.

Benefits

Figma values growth, diversity, and inclusion in the workplace, offering opportunities for individuals to develop their skills. Further specifics of benefits were not detailed in the listing.

Location

This is a full-time role based out of Figma's Tokyo hub.

How to Apply

Interested candidates are encouraged to apply with their relevant experience, even if it does not align perfectly with the job description.

Deadline

No specific application deadline was mentioned.