Manager, CX AI Strategy @Brex

Overview

Brex is an intelligent finance platform that enables companies to spend smarter and move faster. The role involves leading the strategy and execution of an AI-powered customer experience for the Customer Experience team at Brex.

Key Responsibilities

• Lead the CX Strategy team and align priorities to CX and company goals.
• Drive performance metrics such as resolution rate and customer satisfaction.
• Own the CX AI roadmap to enhance efficiency and customer experience.
• Define standards for an AI-augmented CX team and develop internal AI tools.
• Measure internal AI adoption and impact on productivity and coaching effectiveness.
• Collaborate cross-functionally to build and launch AI improvements.
• Communicate AI performance and strategy to leadership.

Requirements

• 4+ years in CX strategy, AI operations, or related functions.
• 1+ years managing a team of 4+ individuals.
• Experience with AI or automation initiatives in a support environment.
• Strong analytical skills and technical fluency with AI-enabled CX platforms.
• Excellent communication and cross-functional collaboration skills.

Benefits

The salary range for this role is $141,928 - $177,410, with additional equity and compensation possibilities based on various factors.

Location

This is a hybrid role based in the United States, requiring a minimum of three in-office days per week.

How to Apply

To apply, visit Brex's career page.

Deadline

No specific deadline mentioned.