Manager, Order Management @Figma

Overview

Figma is seeking a Manager for Order Management to lead the team responsible for turning contracts into revenue. This role is integral to how the company processes sales agreements, invoices, and billing support for its global customer base.

Key Responsibilities

• Lead day-to-day order processing from contract review to invoicing, managing priorities, queue health, and escalations.
• Manage and develop a team of offshore employees and one Senior Order Management Analyst, setting clear goals and providing feedback.
• Establish quality standards, monitor error trends, and implement changes based on recurring issues.
• Lead Order Management support for month-end and quarter-end close, ensuring compliance with SOX controls and maintaining documentation.
• Collaborate with various departments to resolve issues and improve the order-to-cash process.

Requirements

• 5+ years of experience in order management, billing operations, or revenue operations at a SaaS company.
• Demonstrated leadership experience, ideally with formal management background.
• Strong understanding of order entry processes and their implications on billing and reporting.
• Experience with system-change readiness and UAT.
• Excellent operational judgment and communication skills.

Benefits

Figma offers equity, health, dental, and vision coverage, retirement benefits, parental leave, mental health and wellness benefits, and paid time off. Additional benefits may include cell phone and home internet reimbursements, lifestyle spending accounts, and sales incentive compensation.

Location

This is a full-time role that can be held remotely in the United States, preferably during Pacific timezone hours.

How to Apply

Interested candidates should apply through the provided application link.