Mid Market Customer Success Manager @Harvey

Overview

The role of Mid Market Customer Success Manager at Harvey involves guiding clients through their journey with the company's AI technology while ensuring they derive maximum value. This position focuses on integration, relationship management, and scalable solutions to support mid-market customers.

Key Responsibilities

• Lead the integration of Harvey into client workflows for seamless adoption and optimal use of AI solutions.
• Train and enable end users to adopt Harvey as a necessary product.
• Serve as the primary contact for 40+ mid-market clients, delivering superior customer experience.
• Create processes to enhance scalability, including documentation and automation strategies.
• Utilize adoption rates and key metrics to ensure client satisfaction and high ROI.
• Encourage user engagement and transform stakeholders into Harvey advocates.
• Monitor customer health and satisfaction to prepare for renewal and expansion opportunities.
• Relay client insights to internal teams for continuous product improvement.

Requirements

• Experience in legal firms or SaaS organizations managing a high volume of client cases.
• Excellent communication and strategic planning skills, capable of influencing stakeholders.
• Results-driven with strong prioritization skills.
• Team-oriented with an empathetic, structured, and collaborative approach.
• Familiarity with Salesforce and Catalyst preferred but not required.

Benefits

Details about benefits were not provided in the source.

Location

This position is remote and accessible in Singapore.

How to Apply

To apply, please visit the company's career page.

Deadline

No application deadline was specified.