Partner Manager, AI Native Ecosystems @Customer.io

Overview

The role of Partner Manager, AI Native Ecosystems at Customer.io involves driving partnerships with AI builder platforms to establish their messaging and engagement layer across various software ecosystems. This includes business development and technical integration work.

Key Responsibilities

• Optimize existing integrations with Claude and ChatGPT for better discoverability.
• Identify and prioritize AI builder platforms for partnerships, assessing technical feasibility and distribution potential.
• Manage the full partner relationship lifecycle from outreach to contract negotiations to integration.
• Negotiate commercial terms with partners.
• Translate technical requirements for integrations and collaborate with engineering for execution.
• Get Customer.io listed and featured in partner marketplaces and track performance metrics.
• Develop processes and criteria for new platform evaluations and onboarding.

Requirements

• 5-7 years in business development, partnerships, or ecosystem roles.
• Previous experience getting products listed in app stores or marketplaces.
• Technical fluency in APIs, OAuth, and integration documentation.
• Strong deal-making skills for negotiating agreements.
• Understanding of product-led growth for small business customers.
• Excellent collaboration skills across teams.

Benefits

• Total on-target earnings of $166,250-$200,000 USD (base/variable split).
• 100% coverage of medical, dental, vision, and mental health insurance for employees and their families.
• 16 weeks paid parental leave.
• Unlimited Paid Time Off (PTO).
• Stipends for remote work and wellness.
• Professional development budget.

Location

Remote (North America)

How to Apply

Interested candidates should apply via the Customer.io careers page or email jobs@customer.io.