Quality Assessment Claims Specialist @Lyft

Overview

Lyft is looking to add a Quality Assessment Specialist to its Claims Operations team. This fully remote role is responsible for auditing the accuracy, compliance, and quality of claims intake and customer interactions.

Key Responsibilities

• Conduct structured quality reviews of claims intake calls/tickets and customer interactions against defined rubrics.
• Score interactions using a weighted rubric and maintain consistent scoring standards.
• Meet defined audit volume/coverage targets per week.
• Participate in calibration sessions with other QA reviewers and team leads.
• Flag ambiguity in rubrics and propose updates.
• Deliver actionable feedback to specialists and team leads based on QA findings.
• Identify coaching opportunities and recurring error patterns.
• Track and report QA trends and identify systemic issues.
• Support special projects such as audits and data reconciliation.

Requirements

• 2+ years of experience in claims processing, customer support, or a related role.
• Prior QA, audit, or coaching experience is preferred but not required.
• Strong knowledge of claims intake processes and documentation standards.
• Excellent communication skills and attention to detail.
• Ability to work independently while staying calibrated with the QA team.
• Comfortable with data tracking tools.

Benefits

• Medical, dental, and vision insurance options.
• Mental health benefits.
• Family building benefits.
• Child care and pet benefits.
• 401(k) plan with company match.
• Paid time off and observed holidays.
• 18 weeks of paid parental leave.
• Subsidized commuter benefits.
• Monthly Lyft credits and complimentary Lyft Pink membership.

Location

This role is fully remote; however, candidates must be based in the Nashville metro area.

How to Apply

To apply, please visit the Lyft careers page.