Senior Claims Operations Specialist @Lyft

Overview

Lyft is seeking a Senior Claims Operations Specialist to join its Risk Team. This role involves processing claims and enhancing customer communication to ensure a positive claims experience while collaborating with cross-functional teams.

Key Responsibilities

• Create initial loss reports and assist with processes for Lyft Healthcare, Bikes, and Scooters.
• Respond to customer inquiries related to claims.
• Request additional information for claim processing when necessary.
• Manage and coordinate next steps for Accidents, including missing claim searches and adjuster contacts.
• Coordinate with cross-functional teams regarding claims processes and customer experience.
• Gather investigative material to support adjusters and internal claims teams.
• Develop and deliver effective communication and reports to management.
• Support various teams related to insurance claims.
• Facilitate a team environment of feedback and idea sharing.
• Assist with special projects, including auditing and data reconciliation.
• Seek opportunities to gain broader insurance knowledge.

Requirements

• 2+ years of experience in handling customer support issues, preferably in a safety or claims environment.
• Empathetic and sensitive to community needs while executing tasks.
• High standards of integrity and judgment.
• Excellent communication and documentation skills.
• Comfortable in a fast-paced and changing environment.
• Ability to prioritize multiple assignments.
• Strong collaboration skills.

Benefits

• Comprehensive medical, dental, and vision insurance options.
• Mental health benefits.
• Family building benefits.
• Child care and pet benefits.
• 401(k) plan with company match.
• Salaried team members have discretionary paid time off; hourly team members have 15 days paid time off.
• 18 weeks of paid parental leave for all eligible parents.
• Subsidized commuter benefits.
• Monthly Lyft credits and complimentary Lyft Pink membership.

Location

This role is fully remote; however, candidates must be based in the Nashville metro area.

How to Apply

Please apply through the specified application link on the Lyft Careers page.

Deadline

No specific deadline mentioned.