Senior Customer Education Manager, Live Programs @Fin

Overview

Fin is an AI Customer Agent company focused on creating exceptional customer experiences through its AI Agent, Fin. The role of Senior Customer Education Manager, Live Programs involves owning the live training program to enhance customer onboarding, adoption, and transformation at scale.

Key Responsibilities

• Own the live education program by setting the vision, roadmap, and success metrics.
• Design and deliver engaging live experiences including webinars, cohorts, and in-person workshops.
• Partner with the Deployment Services team for tailored training to Enterprise customers.
• Maintain a holistic training curriculum that supports both customer and company objectives.
• Iterate on offerings to increase onboarding impact and incorporate feedback.

Requirements

• 8+ years of training experience, with 3-5 years in a SaaS or tech environment.
• Strong understanding of adult learning principles and effective live training practices.
• Proven content design skills and ability to communicate technical concepts clearly.
• Strong executive presence and presentation skills.
• Superb program management skills and stakeholder management experience.
• Proof of eligibility to work in the United States is required.

Benefits

Fin offers health and wellbeing support, family programs, and other offerings that may vary by location.

Location

The role is remote with a hybrid working policy, expecting employees to be in the office at least three days per week.

How to Apply

Interested candidates can learn more about working at Fin and apply at fin.ai/careers.

Deadline

Not specified.