Senior Customer Support Engineer @Vercel

Overview

The role of Senior Customer Support Engineer at Vercel involves resolving customer concerns, creating and improving internal tooling, and engineering solutions to enhance the customer experience on the Vercel platform. Vercel is known for its influence on web development, particularly as the team behind Next.js.

Key Responsibilities

• Solve interesting, technically complex cases for Vercel customers.
• Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations.
• Partner with Product, Solutions, and Customer Success to provide guidance internally and externally.
• Develop and improve internal tools and scripts that increase team efficiency.
• Specialize in a given product area (v0) and act as a domain owner within the team.
• Improve existing documentation and create new runbooks, guides, and internal processes.
• Assist Customer Success Managers with Enterprise requests and escalations.

Requirements

• Hands-on experience using Vercel and v0 as a platform.
• Modern development and architecture experience in the AI or web space.
• Prior customer support experience in a technical role.
• Strong written and verbal communication skills.
• Ability to explain complex systems clearly.
• Comfortable working with a fully remote, globally distributed team.
• Willingness to participate in a weekend/holiday on-call rotation.

Benefits

Benefits details not provided in the listing.

Location

This role is remote, with the possibility of in-office days for those within a commuting distance of specific offices in San Francisco, New York, London, or Berlin.

How to Apply

To apply, please connect with the recruiting team for further details on the application process.