Senior Engineering Manager V&V Media @Twilio

Overview

Twilio is seeking a Senior Engineering Manager for the Voice Media team, focusing on technical strategy for the core media infrastructure that supports Twilio's Voice services globally. This role requires strong leadership and deep technical expertise in media processing systems.

Key Responsibilities

• Lead a team of senior engineers to develop Twilio's next-generation media processing stack.
• Drive technical architecture decisions for low-latency, high-throughput media systems.
• Collaborate with product and platform teams to define technical roadmaps.
• Establish engineering excellence through code quality standards, testing practices, and operational reliability.
• Mentor engineers and provide technical guidance on complex media processing challenges.
• Balance technical debt reduction with feature development while maintaining service reliability.
• Own service performance metrics and reliability targets.
• Make key technology stack decisions affecting media processing capabilities.

Requirements

• 5+ years of engineering management experience in distributed systems.
• Understanding of Voice/VoIP infrastructure and media handling challenges.
• Strong background in architecting and building backend services at scale.
• Deep understanding of systems design, microservice architecture, and cloud infrastructure.
• Experience managing technical tradeoffs between reliability, scalability, and feature development.
• Strong knowledge of performance optimization and operational excellence.
• Excellent communication skills.
• Experience with real-time communications systems or media processing.

Benefits

Twilio offers competitive pay, generous time off, wellness leave, healthcare, a retirement savings program, and more. Specific offerings may vary by location.

Location

This role is remote and based in Ontario or Alberta, Canada.

How to Apply

To apply, please submit your application as prompted on the Twilio careers page.

Deadline

No specific deadline stated.