Senior Engineering Manager V&V Media @Twilio

Overview

Twilio is seeking a Senior Engineering Manager for its Voice Media team. This remote role will focus on leading the technical strategy for core media infrastructure that drives Twilio's Voice services globally.

Key Responsibilities

• Lead a team of senior engineers in developing Twilio's next-generation media processing stack.
• Drive technical architecture decisions for low-latency, high-throughput media systems.
• Collaborate with product and engineering teams to define technical roadmaps.
• Establish engineering excellence through code quality standards and operational reliability.
• Mentor engineers and provide guidance on complex media processing challenges.
• Balance technical debt reduction with feature development while ensuring service reliability.
• Own service performance metrics, reliability targets, and improvement initiatives.
• Align media platform capabilities with broader Voice strategy.
• Make key technology stack decisions affecting Twilio's media processing capabilities.

Requirements

• 5+ years of engineering management experience leading teams building distributed systems.
• Understanding of Voice/VoIP infrastructure and media handling challenges.
• Experience architecting and building backend services at scale with high reliability.
• Deep understanding of systems design, microservice architecture, and cloud infrastructure.
• Experience managing technical tradeoffs between reliability, scalability, and feature development.
• Strong track record of delivering critical infrastructure projects with significant complexity.
• Knowledge of performance optimization, reliability engineering, and operational excellence.
• Excellent communication skills to convey technical concepts to varied audiences.
• Experience with real-time communications systems, media processing, or streaming technologies.

Benefits

Working at Twilio includes competitive pay, generous time off, wellness leave, healthcare, retirement savings program, and various other benefits. Offerings may vary by location.

Location

This role is remote, available in the United Kingdom or Ireland.

How to Apply

If you are interested in this role, please apply directly through Twilio's application platform.