Senior Engineering Manager, Voice and Video @Twilio

Overview

Twilio is seeking a Senior Engineering Manager for their Voice Media team. This remote role based in Ireland will focus on leading the technical strategy for core media infrastructure that powers Twilio's Voice services at a global scale.

Key Responsibilities

• Lead a team of senior engineers developing Twilio's next-generation media processing stack.
• Drive technical architecture decisions for low-latency, high-throughput media systems.
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps.
• Establish engineering excellence through code quality standards, testing practices, and operational reliability.
• Mentor engineers and provide technical guidance on complex media processing challenges.
• Balance technical debt reduction with feature development while maintaining service reliability.
• Build and evolve systems handling real-time media processing at scale.
• Own service performance metrics, reliability targets, and continuous improvement initiatives.
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy.
• Make key technology stack decisions that impact Twilio's media processing capabilities.

Requirements

• 5+ years of engineering management experience leading teams building distributed systems.
• Understanding of Voice/VoIP infrastructure and media handling challenges.
• Strong technical background in architecting and building backend services at scale.
• Deep understanding of systems design, microservice architecture, and cloud infrastructure.
• Experience managing complex technical trade-offs between reliability, scalability, and feature development.
• Track record of successfully delivering critical infrastructure projects with significant technical complexity.
• Experience in improving developer velocity using AI tools.
• Strong knowledge of performance optimization, reliability engineering, and operational excellence.
• Excellent communication skills to translate complex technical concepts across audiences.
• Experience with real-time communications systems, media processing, streaming technologies, or related fields.

Benefits

Twilio offers competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and more. Offerings vary by location.

Location

This position is remote, based in Ireland or the UK.

How to Apply

Please submit your application online.