Senior Manager Implementation and Onboarding @1Password

Overview

1Password is seeking a Senior Manager for Implementation and Onboarding to join their team. This remote position is available for candidates in the United States and Canada, focusing on enhancing customer success through effective onboarding and implementation strategies.

Key Responsibilities

• Understand customer relationships and objectives established during the sales process.
• Build and execute launch plans for successful customer onboarding.
• Lead and manage a high-performing technical onboarding team.
• Ensure consistency and quality across implementation processes.
• Partner with senior leaders in Customer Success, Sales, Support, and Product for cohesive technical guidance.
• Provide support for complex implementations and assist in overcoming technical challenges.
• Define engagement models, processes, and performance metrics.
• Deliver insights on customer health, adoption, and risks to leadership.

Requirements

• 8+ years of experience in post-sale SaaS roles (e.g., Implementation, Professional Services, Solutions Engineering).
• 4+ years of people management experience, including managing managers or technical functions.
• Proven ability to lead diverse technical teams and support customers in security-focused environments.
• Strong background in security, identity, or IT administration preferred.
• Experience with technologies like SSO, SCIM, and APIs.
• Excellent communication skills and executive presence.

Benefits

• Competitive health benefits and generous paid time off.
• Equity grant participation and retirement matching program.
• Maternity and parental leave top-up programs.
• Paid volunteer days and a remote-first work culture.

Location

Remote within the United States or Canada.

How to Apply

Please submit your application online.

Deadline

Not specified.