Senior Manager, IT @Lattice

Overview

The role of Senior Manager, IT at Lattice involves leading the Corporate IT infrastructure, identity, endpoint, office technology, SaaS administration, and employee support operations. This position is responsible for enhancing the IT support operating model while driving automation, governance, and productivity improvements.

Key Responsibilities

• Lead the technology roadmap for Corporate IT Infrastructure and Support.
• Own the operating model for a distributed IT team, including service metrics and support-quality expectations.
• Drive MFA and identity modernization programs.
• Lead endpoint-management and device-compliance evolution.
• Strengthen onboarding, offboarding, and role-based access workflows.
• Ensure employee-support readiness for both in-office and remote work IT infrastructure.
• Establish administration patterns for AI productivity tools.
• Partner with Security and Compliance to enhance auditability and access reviews.
• Drive the use of automation and AI for operational improvements.
• Provide senior escalation support for IT incidents.
• Manage hiring, onboarding, and professional development within the team.
• Maintain a consistent operating cadence and set clear expectations for team activities.
• Build a strong documentation culture for IT processes.
• Manage vendor evaluations and renewals.
• Communicate technical risks and operational tradeoffs to stakeholders.

Requirements

• 8+ years of experience in corporate IT and infrastructure.
• 2+ years of people management experience.
• Expertise with Okta/IAM, SSO, MFA, and SaaS provisioning.
• Experience with compliance tooling and endpoint management.
• Strong background in building scalable IT support operations.
• Practical automation experience.
• Evaluation skills for vendors and build-vs-buy decisions.
• Excellent communication skills for explaining technical risks to non-technical stakeholders.

Benefits

• Medical, dental, and vision insurance.
• Life, AD&D, and disability insurance.
• Paid parental leave and paid time off including holidays.
• Internet and phone stipend.
• 401(k) retirement plan and financial planning.
• Learning and development budget.

Location

Remote (US - EST)

How to Apply

Please submit your application through the company's career page.

Deadline

Not specified.