Senior Pre- & Post-Sales Customer Engineer, Enterprise @Pendo

Overview

Pendo's Customer Engineering team serves as the technical backbone of pre- and post-sales customer motion. This team integrates efforts from Customer Success, Technical Account Management, and Solutions Engineering to help customers realize the value of their investment in Pendo.

Key Responsibilities

• Partner with Account Directors to drive pre-sales motions for customer acquisition, product expansion, and evaluations.
• Lead onboarding for strategic customers, including planning, implementation, and training to ensure value realization.
• Identify opportunities for adoption expansion and resolve issues to achieve measurable business outcomes.
• Serve as an escalation point for technical challenges and facilitate complex problem resolution.
• Documentation and creation of playbooks to improve team processes and enhance customer engineering capabilities.
• Assess account health and risks while leading complex customer interactions independently.
• Contribute to the improvement of customer health and retention through measurable outcomes.

Requirements

• 5 to 8 years in a customer-facing technical role, such as Sales Engineering, Solutions Engineering, or Technical Account Management.
• Deep experience with web technologies including HTML, CSS, JavaScript, and REST APIs, capable of troubleshooting complex implementations.
• Proven experience managing strategic Enterprise accounts with complex requirements.
• Demonstrated ability to solve ambiguous problems with multiple variables.
• Experience connecting technical execution to business outcomes like ROI and retention.
• Hands-on use of AI tools for workflow automation and content creation.
• Experience mentoring junior team members.

Benefits

• Highly competitive benefits package with employer-heavy coverage and $0 premium options.
• Strong 401(k) match and equity options.
• Flexible time off to support work-life balance.

Location

This is a remote role supporting a West Coast territory.

How to Apply

To apply, please visit the Pendo careers page.