Senior Product Operations Manager, Data @Harvey

Overview

The Senior Product Operations Manager, Data at Harvey will act as a key liaison between data product surfaces, Engineering, GTM, and external technology partners. This role involves managing feature requests, resolving data issues, and ensuring efficient operations for law firms and in-house legal teams.

Key Responsibilities

• Own the intake, triage, and prioritization of customer feature requests.
• Triage customer-reported data and product issues, assess severity and impact, coordinate resolution, and ensure timely communication.
• Manage relationships with external technology partners, including onboarding, operations, issue resolution, and delivery quality.
• Plan and run early-access programs for new features, including customer selection, onboarding, feedback collection, usage analysis, and launch recommendations.
• Coordinate cross-functional launches by tracking dependencies, validating operational readiness, and surfacing risks.
• Translate feedback into clear requirements, prioritized workstreams, and actionable recommendations.
• Create and maintain documentation, playbooks, and enablement materials for internal teams.
• Identify operational challenges and implement lightweight systems and processes for scaling.

Requirements

• 3-5+ years in Product Operations, Program Management, or a related operational role at a high-growth tech or SaaS company.
• Experience triaging and prioritizing inbound requests and issues effectively.
• Comfortable engaging with data and technical issues to assess severity and impact.
• Experience managing vendor or technology partner relationships.
• Hands-on experience running early-access or beta programs in a fast-moving product environment.
• Strong written communication skills for creating clear requirements and documentation.
• Proven ability to drive cross-functional alignment across teams.
• A preference for lightweight systems over heavy processes.

Benefits

• Compensation ranges from $155,400 to $233,200 USD.

Location

Remote

How to Apply

Interested candidates should apply through the company website.

Deadline

No specific deadline stated.