Senior Solutions Engineer @Twilio

Overview

Twilio is a remote-first company that provides innovative communication solutions to businesses worldwide. The role of Senior Solutions Engineer focuses on enabling customers to build the future of communications as part of Twilio’s Strategic Communications team.

Key Responsibilities

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations, and enablement sessions.
• Assist customers by leading technical sales, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish trust with customers through technical discovery to design, demonstrate, and present innovative solutions to solve business challenges.
• Build and present complex, engaging customer product demonstrations of Twilio’s Communications Products.
• Proactively identify and resolve issues to improve team efficiency and effectiveness.
• Contribute to the broader Twilio Solutions Engineering community by sharing knowledge and creating reusable materials.

Requirements

• 5+ years in pre-sales of complex technical products or 6+ years in a customer-facing role related to technical products.
• Excellent communication skills with the ability to confidently present and engage with various audience levels.
• Previous software development experience or working knowledge in relevant areas.
• Bachelor's and/or Master's degree in a technical discipline or equivalent practical experience.
• Desired: Familiarity with cloud platforms and previous experience in Telecom, SIP, Contact Center, or Security.

Benefits

Twilio offers competitive pay, generous time off, wellness leave, healthcare, a retirement savings program, and other benefits.

Location

This role is remote but not eligible for hire in CA, CT, NJ, NY, PA, or WA.

How to Apply

Interested candidates should apply through Twilio’s application system.

Deadline

Applications will be accepted until October 31, 2026.