Senior Technical Account Manager @Docker

Overview

Docker is a globally distributed, remote-first company known for its developer tooling, trusted by over 20 million monthly users. The Senior Technical Account Manager (TAM) will serve as a trusted advisor to strategic customers, ensuring they realize measurable value from their investment in Docker’s platform.

Key Responsibilities

• Build strong relationships with assigned enterprise customers, understanding their technical landscape, priorities, and success criteria.
• Drive product adoption and operational maturity by aligning Docker capabilities to customer objectives.
• Conduct regular technical and business reviews to demonstrate value realization and identify growth opportunities.
• Anticipate risks and blockers, developing mitigation plans collaboratively.
• Serve as the primary post-sales technical contact and advocate for assigned accounts.
• Create reusable best practices, reference architectures, and technical playbooks.
• Provide guidance on containerization, CI/CD, infrastructure-as-code, and emerging productivity trends.
• Maintain documentation of customer engagements and progress toward success metrics.
• Support scalable initiatives such as workshops and digital enablement programs.

Requirements

• 4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant).
• Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices.
• Ability to translate technical capabilities into business outcomes.
• Excellent communication skills for both technical and executive audiences.
• Comfortable working cross-functionally in a global, distributed organization.

Benefits

• Remote-first work environment with flexibility in scheduling.
• Generous PTO, quarterly Whaleness Days, and an end-of-year Whaleness break.
• Home office support and technology stipend for monthly expenses.
• Annual stipend for learning and development opportunities.
• 16 weeks of paid parental leave after six months of employment.
• Equity for all full-time employees.
• Comprehensive benefits package including medical, retirement, and paid holidays.

Location

Remote from Canada.

How to Apply

Please apply through the Docker careers page.

Deadline

No deadline stated.