Social Support Associate, Customer Care Operations @Lyft

Overview

The role involves serving as Lyft's support voice on all social media channels, addressing questions and resolving issues for passengers and drivers in real-time, while enhancing the Lyft community with reliable support.

Key Responsibilities

• Triage problems and own issue resolution, escalating when necessary.
• Act as Lyft’s support voice on digital platforms, exercising good judgment.
• Proactively solve issues to foster trust with customers.
• Create a positive and effortless experience for the Lyft community.
• Collaborate cross-functionally with teams such as Product and Marketing.
• Advocate for the community of Lyft users.
• Availability to work varied hours, including weekends.

Requirements

• 1+ years of experience in customer service or sales.
• 1+ years of experience with social media or communications (preferred).
• Excellent written communication skills and attention to detail.
• High emotional intelligence with experience in interpersonal relations.
• Strong work ethic, proactive nature, and the ability to work independently.
• Ownership mindset with strong follow-through skills.
• Effective time management and ability to navigate through ambiguity.

Benefits

• Extended health and dental coverage, life insurance, and disability benefits.
• Mental health benefits and family building support.
• Child care and pet benefits.
• Lyft-funded Health Care Savings Account.
• RRSP plan with company matching.
• Flexible paid time off policy for salaried employees.
• 18 weeks of paid time off for new parents.
• Subsidized commuter benefits and Lyft ride credits.

Location

This role is fully remote but candidates must be based in the Toronto metro area.

How to Apply

Please apply through the Lyft career page.

Deadline

This job fills an existing vacancy.