Social Support Associate, Customer Care Operations @Lyft

Overview

The role involves being the voice of Lyft support on social media channels, resolving questions and issues from passengers and drivers in real time. The company emphasizes creating an inclusive and thriving work environment.

Key Responsibilities

• Triage community problems and own issue resolution, escalating when necessary.
• Represent Lyft's support voice on social media and digital channels.
• Proactively solve issues and foster trust with customers.
• Create personalized and effortless experiences for the Lyft community.
• Work cross-functionally with other teams to ensure a cohesive support voice.
• Act as an advocate for the community.
• Be willing to work a wide range of hours and weekends.

Requirements

• 1+ years of experience in customer service or sales.
• 1+ years of experience with social media or communications is a plus.
• Strong written communication skills and attention to detail.
• Emotional intelligence and experience in dealing with people.
• Proactive work ethic.
• Able to work independently and as part of a team.
• Excellent time management skills.

Benefits

• Extended health and dental coverage.
• Mental health benefits.
• Family building benefits.
• Childcare and pet benefits.
• Access to a Lyft funded Health Care Savings Account.
• RRSP plan with company match.
• Flexible paid time off policy with manager approval.
• 18 weeks of paid time off for new parents.
• Subsidized commuter benefits and Lyft ride credits.

Location

This role is fully remote but candidates must be based in the Toronto metro area.

How to Apply

Please follow the application instructions on the Lyft career page.

Deadline

No deadline mentioned.