Strategic Customer Success Manager | Education @Jamf

Overview

The role of Strategic Customer Success Manager (SCSM) at Jamf involves managing a portfolio of large educational accounts. The SCSM ensures successful Apple deployment and drives customer engagement, adoption, and retention within Jamf’s product suite.

Key Responsibilities

• Own and manage a portfolio of high-touch, high-value, strategic accounts.
• Partner with customers and executive stakeholders to understand goals, challenges, and key performance indicators.
• Advocate for the customer internally across departments.
• Drive adoption and retention by identifying success metrics and building strategic plans.
• Foster trusted relationships by delivering expert recommendations on best practices and workflows.
• Establish Centers of Excellence within customer organizations.
• Lead recurring business reviews to track progress and discuss opportunities for growth.
• Guide customers on optimal deployment and adoption strategies within the Apple ecosystem.
• Promote growth opportunities through upselling and expansion conversations.

Requirements

• 5+ years in Customer Success or Account Management within a SaaS environment.
• Experience managing strategic educational accounts with global complexity.
• Expertise in Apple ecosystems and enterprise IT workflows.
• Preferred experience in IT, cybersecurity, or endpoint management solutions.
• Preferred technical acumen in MDM, Apple Business Manager, or security frameworks.

Benefits

• Support for professional growth with training programs.
• A collaborative workplace culture aimed at achieving success together.
• Recognition as a top workplace by various organizations.
• Flexible work arrangements and focus on work-life balance.

Location

This is a remote role for candidates based in the United States.

How to Apply

Please apply directly through the company career page or via email at recruiting@jamf.com.