Technical Account Manager 3 @Twilio

Overview

Twilio is looking for an experienced Technical Account Manager to be the designated technical support engineering contact for strategic customers. This role involves supporting customers during Pacific hours and working on resolving complex technical problems with potential business impact.

Key Responsibilities

• Address customer issues and provide feedback to Twilio’s Product and Engineering teams using strong technical and diplomatic skills.
• Work with customers' and partners' developers and architects to resolve complex issues.
• Collaborate via Slack with teammates and report bugs to Product and Engineering teams.
• Analyze customer trends and report observations to improve the support process.

Requirements

• 4 to 6+ years of relevant experience.
• Good knowledge of RESTful technology and cloud solutions.
• Capability to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript.
• Development experience in a scripting language (React, Node.js, JavaScript, Python).
• Skilled in troubleshooting network connectivity issues (TCP/UDP, SSL/TLS).
• Strong communication skills for technical issues to diverse audiences.
• Ability to manage dedicated customer accounts and utilize customer feedback for product improvement.
• Understanding of Telecoms and VOIP (desired).

Benefits

Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings program, and more, varying by location.

Location

This role is remote, based in Colombia, providing support during 9am to 6pm US Central Time.

How to Apply

To apply, please submit your application through the Twilio careers page.