Technical Account Manager 4 @Twilio

Overview

Twilio is seeking an experienced Technical Account Manager to serve as the designated technical support contact for strategic customers. The role focuses on providing proactive guidance and support during Central hours while resolving complex technical issues.

Key Responsibilities

• Utilize strong technical and diplomatic skills to address customer issues and relay feedback to Twilio’s Product and Engineering teams.
• Collaborate with customers’ developers, architects, and support personnel to resolve significant technical problems.
• Work with teammates and Twilio’s Product and Engineering teams via Slack and file JIRA tickets for reproducible bugs.
• Analyze customer trends, report observations to management, and recommend improvements to enhance the support process.

Requirements

• 4+ years of relevant experience.
• Proficient knowledge of RESTful technology, APIs, and cloud solutions.
• Ability to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with knowledge of React and Redux.
• Skilled in troubleshooting network connectivity issues and understanding TCP/UDP and SSL/TLS basics.
• Strong communication skills to relay complex technical issues to both technical and non-technical audiences.
• Ability to work under pressure, manage time effectively, and develop efficient troubleshooting workflows.
• Interest in customer feedback for product improvements and enthusiasm for collaboration across departments.
• Experience in managing dedicated customer accounts.

Benefits

• Competitive pay, generous time off, parental and wellness leave.
• Healthcare and retirement savings program.
• Support for volunteering and donation efforts.

Location

Remote - Colombia

How to Apply

Please apply through the Twilio career page.