Technical Support Engineer 2 @Twilio

Overview

The role of Technical Support Engineer 2 at Twilio focuses on supporting customer use of the Twilio platform, particularly in relation to Email infrastructure. This remote position offers the opportunity to be a key voice between Twilio and its customers in India.

Key Responsibilities

• Address customer issues and provide feedback to Twilio’s Product and Engineering teams.
• Assist customers as needed, potentially working irregular shifts including weekends.
• Collaborate with developers and support personnel to resolve complex problems.
• Communicate with teammates via Slack and file JIRAs for bug reporting.
• Contribute to internal knowledge bases and stay updated on industry standards.

Requirements

• 3+ years of experience with a deep understanding of Email infrastructure including MUA and MTA.
• Knowledge of RESTful technology and experience with APIs.
• Understanding of security protocols like SSL, TLS, and communication protocols such as SMTP.
• Skills in troubleshooting network connectivity and knowledge of TCP/UDP.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks and evaluate situational urgency.

Benefits

Twilio offers competitive pay, generous time off, wellness leave, healthcare, and a retirement savings program. Specific offerings may vary by location.

Location

This role is remote and based in India, available to candidates in Karnataka, Tamil Nadu, Telangana, Maharashtra, and Delhi.

How to Apply

Interested candidates should apply directly through the Twilio career page.

Deadline

Not specified.