Technical Support Engineer Tier 3 - London, UK @Outreach

Overview

The Senior Tier 3 Technical Support Engineer (TSE) role at Outreach involves serving as a trusted advisor within the Technical Support team and handling a wide array of technical support responsibilities. This position requires collaboration with various departments to resolve complex technical issues.

Key Responsibilities

• Act as a key cross-functional collaborator to resolve complex technical support issues.
• Investigate, troubleshoot, and resolve a variety of technical issues.
• Serve as a subject matter expert in at least one product functional area.
• Participate in mission-critical incident management processes.

Requirements

• Experience in a technical support role, particularly at Tier 3 level.
• Strong problem-solving and troubleshooting skills.
• Ability to collaborate effectively across multiple teams.

Benefits

This is a full-time, permanent role with a focus on collaboration and teamwork.

Location

This role is categorized as hybrid, and candidates must reside in reasonable proximity to the London office for regular in-person meetings and events.

How to Apply

Please submit your application through the company career page.

Deadline

The role is currently open for applications.