VIP Relationship Manager @Blockchain

Overview

Blockchain is a leading global crypto company, connecting the world to the future of finance. The company is seeking a VIP Relationship Manager (RM) to aid in building and scaling its VIP and Wealth program, focusing on high-net-worth clients.

Key Responsibilities

• Own and manage a portfolio of high-net-worth and VIP clients, serving as the primary contact for onboarding, account support, product adoption, and growth.
• Drive upsell and cross-sell across the VIP product suite, including Trading, OTC, Earn, and Lending.
• Conduct structured discovery conversations to understand client goals and trading activities.
• Collaborate with internal teams to ensure seamless client experiences.
• Maintain accurate records of client activity and performance metrics within the CRM.
• Create and manage communication channels for VIP clients to enhance engagement.
• Stay current on market trends and competitor offerings.
• Provide regular updates on client performance and pipeline activity.

Requirements

• Proven experience in relationship management, sales, or advisory roles within finance or fintech.
• Demonstrated success in upselling complex products to high-value clients.
• Strong emotional intelligence and outstanding communication skills.
• Experience with CRM platforms (Salesforce or similar).
• Familiarity with real-time communication tools like Telegram.
• Strong interest in digital assets and crypto markets.
• Self-starter mentality capable of managing a book of business independently.

Benefits

• Full-time salary based on experience and equity opportunities.
• Mandatory in-office presence in London four days per week.
• Remote work options for up to 20 days per year.
• ClassPass membership.
• Unlimited vacation policy.
• Apple equipment provided.
• Flexible work culture with opportunities for career growth.

Location

This role is based in the London office, with a mandatory in-office presence four days per week.

How to Apply

To apply for this position, please submit your application through the company's recruitment portal.

Deadline

No deadline stated.