Account Executive, Expansions @Gorgias

Overview

The Account Executive, Expansions role at Gorgias involves managing a portfolio of existing eCommerce accounts to drive expansion and upsell opportunities. Gorgias is focused on enhancing customer experience through AI-powered solutions in the eCommerce sector.

Key Responsibilities

• Own a book of 60 to 80 existing eCommerce accounts, focusing on expansion and upsells.
• Drive the full sales cycle from demo to close for add-on and new product sales (average deal size: $10K–$15K ACV, typically closed in 3–5 calls).
• Manage a high-velocity inbound pipeline, with some outbound activity to existing accounts.
• Partner cross-functionally with Customer Success and Product teams to identify opportunities for automation and improved customer outcomes.
• Use data to identify upsell opportunities and prioritize outreach effectively.
• Ask strategic questions to uncover growth potential within each account.
• Continuously optimize your sales process to improve deal velocity and meet or exceed quotas.

Requirements

• 2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech.
• A proven track record of hitting and exceeding quota in a fast-paced, high-volume environment.
• Strong ability to manage a high volume of accounts, balancing multiple deals while staying organized and efficient.
• A knack for asking strategic, pain-based questions that uncover new opportunities.
• A data-driven mindset with the ability to use numbers to identify trends and measure performance.
• Excellent time management and prioritization skills.
• Tech-savvy and curious, capable of discussing how Gorgias enhances customer experience.
• Strong communication skills in written, verbal, and presentation formats.
• Fluency in French.

Benefits

• Competitive salary & equity.
• 5-week vacation plus 2 weeks of RTT.
• Paid sick leave.
• Paid parental leave (16 weeks).
• MacBook Pro provided.
• Personal credit card to buy lunches.
• Private health insurance.
• Up to €700 for workstation setup at home.
• €2000 annual budget for learning materials and wellness support.
• Quarterly online company-wide summits and annual offsite retreats.

Location

Remote, location preferences are not explicitly mentioned.

How to Apply

Apply through the Gorgias career page.

Deadline

No deadline stated.