Account Manager, Commercial @Gorgias

Overview

Gorgias is seeking an Account Manager for the Commercial team to drive growth through expanding existing accounts and upselling new products. This role is integral to enhancing customer interaction and experience through innovative tech solutions.

Key Responsibilities

• Manage a book of existing eCommerce accounts, focusing on expansion and upsells.
• Drive the full sales cycle from demo to close for add-on and new product sales.
• Handle a high-velocity inbound pipeline with some outbound to existing accounts.
• Collaborate with Customer Success and Product teams to identify opportunities for automation and improved customer outcomes.
• Utilize data to identify upsell opportunities and prioritize outreach.
• Identify growth potential through strategic questioning of customer pain points.
• Continuously optimize the sales process to improve deal velocity and meet or exceed quota.

Requirements

• 2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech.
• Proven track record of hitting and exceeding quota in a fast-paced environment.
• Able to manage multiple accounts efficiently.
• Data-driven mindset for identifying trends and measuring performance.
• Strong communication skills across various formats.
• Tech-savvy with a natural curiosity about solutions that enhance customer experience.

Benefits

• 5 weeks of vacation.
• 15 days of paid sick leave.
• 6 weeks of full remote work per year.
• 16 weeks of paid parental leave.
• Lunch expenses covered up to CAD $400/month.
• Private health insurance and retirement pension provided.
• Up to CAD $900 for workstation setup at home.
• Annual budget of CAD $2600 for learning materials and wellness support.
• Quarterly company-wide summits and annual team retreats.

Location

Remote

How to Apply

Interested candidates can apply directly through the Gorgias career page.

Deadline

No deadline specified.