Account Manager, Commercial @Gorgias

Overview

Gorgias is building a platform for Conversational Commerce, aiming to enhance customer interactions in eCommerce. The Account Manager role focuses on managing existing eCommerce accounts and driving revenue through upsells and expansion.

Key Responsibilities

• Manage a book of existing eCommerce accounts with a focus on expansion and upsells.
• Drive the full sales cycle from demo to close for add-on and new product sales (average deal size: $10K–$15K ACV).
• Handle a high-velocity inbound pipeline, with some outbound to existing accounts.
• Collaborate with Customer Success and Product teams to identify automation opportunities.
• Utilize data to prioritize outreach and uncover growth potential within accounts.
• Continuously optimize the sales process to improve deal velocity and meet/exceed quotas.

Requirements

• 2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech.
• Proven track record of meeting and exceeding quotas in a fast-paced environment.
• Strong account management skills, balancing multiple deals effectively.
• Ability to ask strategic questions to uncover new opportunities.
• Data-driven mindset to identify trends and measure performance.
• Excellent time management and prioritization skills.
• Tech-savvy with strong communication skills across various formats.

Benefits

• 5-week vacation
• Paid sick leave (15 days)
• 6 weeks full remote per year
• Paid parental leave (16 weeks)
• CAD $400/month for lunch expenses
• Private health insurance and retirement pension
• Up to CAD $900 for workstation setup at home
• Up to CAD $2600 for learning materials and wellness support per year
• Quarterly online summits and annual offsite team retreats

Location

Remote

How to Apply

Interested candidates should apply through the Gorgias career page.