Account Protection Specialist @Brex

Overview

Brex is the intelligent finance platform that enables companies to spend smarter across more than 200 markets. The Account Protection Specialist will be a part of the Account Protection Team, focusing on protecting Brex and its customers from fraud and financial crime.

Key Responsibilities

• Access systems and document actions taken to service customers efficiently and accurately.
• Determine appropriate actions under established procedures to protect Brex and customer assets.
• Communicate professionally with customers and other parties to obtain information required to assess potential fraud.
• Support cross-functional teams to ensure appropriate actions are taken on high-risk accounts.
• Engage with fraud victims using empathetic communication while safeguarding both the customer and Brex.
• Review and assess the validity of customer documentation.
• Place and receive calls escalated by cross-functional teams or team leads.
• Partner effectively across teams to resolve complex issues.
• Contribute to projects that reduce fraud-related complaints and enhance the customer experience.
• Adhere to regulatory, legal, and internal policy requirements.
• Extract and present operational data clearly.
• Work effectively across email, phone, and chat support channels.

Requirements

• Experience in customer experience, operations, and risk management.
• Experience in fraud prevention or financial-crime operations.
• Excellent communication skills.
• Sound judgment and attention to detail.
• Proactive approach with the ability to prioritize tasks in a fast-paced environment.
• Proficiency with Microsoft Office and Google Workspace.
• Availability to work scheduled shifts between 6:00 a.m. and 5:00 p.m. PT.

Benefits

The expected pay range for this role is $28.00–$30.00 CAD per hour, with eligibility for overtime pay and potential equity or other compensation forms.

Location

This role is fully remote but requires some in-person training in Vancouver.

How to Apply

Please be cautious of malicious actors posing as job recruiters. Brex recruiters will only contact you via LinkedIn or email from a brex.com domain.