Account Verification and Fraud Specialist @Ferocia

Overview

Ferocia is a digital division of Bendigo Bank focused on enhancing financial experiences for Australians. The company is seeking an Account Verification and Fraud Specialist to join their Fraud Prevention Customer Support Team.

Key Responsibilities

• Provide support for customers involved in scams and account security situations via chat and phone.
• Apply risk management processes to ensure customer safety.
• Recommend improvements for fraud risk assessment procedures.
• Stay informed about emerging fraud trends and threats.
• Verify customer identities using various methods and technologies.
• Ensure compliance with Know Your Customer (KYC) regulations.

Requirements

• Previous experience in banking or financial services, particularly in KYC compliance or customer fraud resolution.
• Located in Melbourne with the ability to work from the Collins Street office as needed.
• Comfortable with fluctuating shifts across the week (operating hours from 6am to 12am).
• Able to manage multiple tasks and stay cool under pressure.
• Strong relationship-building skills with teammates and cross-functional teams.

Benefits

• Flexible working environment with autonomy over time and location.
• Generous leave and parental policies.
• Access to a modern CBD office with amenities.
• Budget for personal development and training.
• Employee Assistance Program.
• Home loan rebates (conditions apply).
• Ongoing bonus and equity grants (conditions apply).

Location

This role is based in Melbourne, Australia, and requires candidates to be from the Naarm/Melbourne area.

How to Apply

Interested candidates are encouraged to apply even if they do not meet every requirement.