Bilingual Customer Experience Specialist @Instacart

Overview

This role is for a Bilingual Customer Experience Specialist at Instacart, which is transforming the grocery industry. The Customer Experience team serves a diverse community through direct support and scalable solutions, partnering with various teams to improve customer interactions.

Key Responsibilities

• Provide live customer support (phone, chat, and/or email) up to 100% of scheduled time.
• Execute complex workflows using existing tools, policies, and knowledge base to resolve order and account issues.
• Conduct investigations into customer issues by reviewing account history and order details.
• Create internal transfer tickets and document cases with clear notes.
• Identify patterns and process gaps, providing suggestions to supervisors and leadership.
• Support a positive team environment by sharing best practices and insights.
• Identify emerging issues and operational challenges quickly for leadership.

Requirements

• High school diploma or equivalent; some college or specialized training is a plus.
• 1+ year in a customer-facing role with strong service skills.
• Fluency in Spanish, both spoken and written.
• Ability to handle live contacts in a fast-paced environment.
• Exceptional communication skills and attention to detail.
• Problem-solving skills and emotional intelligence.
• Basic technical proficiency with multiple systems and tools.
• Schedule flexibility for evenings, weekends, and holidays.

Benefits

Instacart offers market-competitive compensation and benefits tailored to remote employees, with pay varying by location.

Location

Remote - United States

How to Apply

For details and application, please refer to the company's career page.