Billing Operations Associate @Instacart

Overview

The role involves managing the end-to-end billing lifecycle across Instacart's retail partner portfolio, ensuring accurate invoicing, timely month-end close, and compliance with financial controls. Instacart is a Flex First team, allowing employees flexibility in their work environment, and this position is remote.

Key Responsibilities

• Execute monthly billing cycles accurately and on time, ensuring invoices are calculated, generated, and delivered via email and third-party portals.
• Process credit memos, debit memos, and refunds in accordance with approved requests.
• Build and maintain Oracle workbooks for new and amended contracts.
• Review commercial contracts for billing requirements and validate billing language with senior team members as needed.
• Complete peer reviews of invoice calculations for accuracy and adherence to contract terms.
• Respond to billing inquiries promptly, escalating complex disputes appropriately.
• Support audit requests and complete ad hoc projects accurately and on time.
• Follow established SOPs and internal controls to maintain compliant billing operations.

Requirements

• 2+ years of experience in billing operations, accounts receivable, order-to-cash, or a similar role, preferably in a B2B tech, marketplace, or SaaS environment.
• Foundational understanding of invoicing processes, ERP workflows, and AR fundamentals.
• Strong attention to detail and ability to manage high-volume workloads accurately.
• Expert proficiency with spreadsheets (Google Sheets, Microsoft Excel).
• Familiarity with Oracle or similar ERP systems.
• Familiarity with Salesforce or similar CRM.
• Clear and professional communication skills with the ability to work cross-functionally.
• Self-starter who takes ownership and delivers on commitments.

Benefits

Instacart provides highly market-competitive compensation and benefits. This role is eligible for a new hire equity grant and annual refresh grants, along with market-dependent base pay ranges based on location.

Location

Remote within the United States, except for California, Connecticut, New Jersey, New York, and Washington.

How to Apply

Interested candidates should submit their applications through the Instacart careers page.