Business Analyst - India @Juniper Square

Overview

Juniper Square is seeking a Business Analyst for the Revenue Operations team. The role involves collaborating across various teams to translate operational challenges into clear requirements and scalable solutions.

Key Responsibilities

• Understand internal customers' needs and facilitate project goal setting as a trusted advisor from discovery through launch.
• Conduct business discovery sessions with GTM and cross-functional stakeholders to identify pain points and automation opportunities.
• Translate business requirements into actionable technical specifications, including Business Requirement Documents (BRDs) and user stories.
• Facilitate meetings for requirements gathering, refinement, User Acceptance Testing (UAT), and enablement with GTM partners and cross-functional teams.
• Partner with GTM systems teams to track implementation and optimize it across Salesforce, Outreach, and Gong.
• Conduct testing, track issues, and manage resolutions throughout project lifecycles.
• Manage projects and report on status, setting expectations and timelines across multiple workstreams.
• Map, document, and maintain current-state and future-state business processes, contributing to the RevOps Confluence document repository.
• Deliver user training and present project launches to GTM and cross-functional partners.
• Utilize AI tools (Claude, Gemini, etc.) to enhance throughput and analysis quality in daily tasks.

Requirements

• 2 to 3 years of experience as a Business Analyst or Business Systems Analyst in a related analytical role.
• Ability to communicate effectively with both technical and non-technical audiences.
• Proficient in creating process flow maps and writing Business Requirement Documents (BRDs).
• AI fluency with daily use of AI tools like ChatGPT, Claude, or similar, demonstrating business impact.
• Strong analytical skills and proficiency in data querying and interpretation.
• Strong skills in Excel and Google Sheets, especially in data mapping, clean-up, audits, and QA.
• Experience in project management, including setting timelines and communicating status across workstreams.
• Preferred background in go-to-market functions such as sales, marketing, or revenue operations in a tech or startup environment.

Benefits

Details about specific benefits are not provided in the listing.

Location

This role is based in India, and candidates should be comfortable working in US East Coast hours (7:30 PM to 3:30 AM IST).

How to Apply

Apply directly through the company’s career page.

Deadline

No specific application deadline was mentioned.