Business Intelligence Analyst 2 @Twilio

Overview

Twilio is looking for a Business Intelligence Analyst to join its Customer Experience Ops Customer Intelligence team. The role involves providing actionable insights into strategic operations initiatives through quantitative analysis and collaboration with various stakeholders.

Key Responsibilities

• Work with technical program managers to enhance decision making and planning through data-driven insights and report/dashboard development.
• Utilize SQL programming and data visualization tools to communicate product insights to stakeholders.
• Source and leverage data for strategic decision making.
• Partner with leaders to roll out and enable the adoption of relevant dashboards and metrics.
• Collaborate with product leadership to monitor product performance and drive improvements.
• Ensure data quality and availability for reporting during the product development lifecycle.
• Act as a trusted advisor and foster stakeholder partnerships.

Requirements

• 3-5 years of professional experience in quantitative analysis, building dashboards, and converting data into actionable results.
• Ability to think strategically and initiate projects with minimal guidance.
• Excellent verbal and written communication skills.
• Proficient in SQL and experienced in developing dashboards (minimum 2 years of Tableau experience required).
• Experience with metrics and reporting for analytics projects, including data preparation processes.

Benefits

Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program, and more. Benefits vary by location.

Location

This role is remote and based in Colombia.

Travel

Occasional travel may be required for in-person project or team meetings.

How to Apply

Interested candidates are encouraged to apply directly through Twilio's career page.