Compliance Operations Specialist @Twilio

Overview

The role of Compliance Operations Specialist at Twilio involves monitoring the use of Twilio products like voice and SMS to ensure compliance with legal standards. This remote position is based in Estonia, contributing to Twilio's mission to foster advanced communication solutions.

Key Responsibilities

• Investigate cases quickly and efficiently to analyze bad actor behavior.
• Protect customers by identifying non-compliant activity and taking daily actions to mitigate risks.
• Identify trends and recommend preventative solutions to combat bad actors.
• Use call detail records and traffic data to inform decision-making.
• Resolve urgent issues affecting businesses and consumers globally.
• Utilize investigative tools to detect and prevent compliance issues.
• Provide customer support via email, ensuring positive experiences with Twilio.

Requirements

• 1-2 years of experience in KYC, fraud prevention, or compliance within eCommerce, FinTech, or telecommunications.
• Willingness to work a non-traditional schedule, including Tuesday to Saturday, with holidays as required.
• Strong action bias in a fast-paced, ambiguous environment.
• Good organizational, time management, and communication skills.
• Desire to collaborate effectively with partners in the industry.

Benefits

Twilio offers competitive pay, generous time off, healthcare benefits, a retirement savings program, and other location-based offerings.

Location

Remote position based in Estonia, working Tuesday to Saturday from 9 am to 6 pm.

How to Apply

Please apply through the Twilio career page for this position.

Deadline

No specific deadline mentioned.