Customer Value Partner, US @Hawk

Overview

The role of Customer Value Partner at Hawk involves owning the customer relationship across the entire lifecycle—from initial scoping and implementation to ongoing growth. The company focuses on leveraging AI-supported technology to combat money laundering and fraud, ensuring that clients achieve their desired outcomes while maximizing efficiency.

Key Responsibilities

• Own the full customer lifecycle for your portfolio, from initial scoping and implementation through to ongoing value realization, adoption, and new use cases.
• Manage delivery according to Hawk's best practices: build plans, track progress, and report outcomes.
• Understand what value means for each customer and design joint success plans aligning to their business objectives.
• Drive Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) for accounts and own revenue recognition outcomes.
• Turn performance monitoring into optimization efforts to reduce false positives and increase efficiency.
• Utilize AI tools to manage customer relationships efficiently and effectively.
• Engage in the sales cycle to build confidence in Hawk's delivery capabilities.
• Build executive relationships to ensure Hawk's value is recognized at the leadership level of customer organizations.

Requirements

• 5+ years in customer-facing roles in customer success, engagement management, or delivery/project management within B2B enterprise software.
• Experience managing accounts with $500K+ Annual Recurring Revenue (ARR) and achieving cross-sell or expansion metrics.
• Ability to own a delivery plan end-to-end using Hawk's best practices without needing additional project management support.
• Understanding of SaaS and enterprise software delivery models, with a preference for experience in AML or fraud prevention.
• Hands-on experience with AI tools to improve analysis and delivery quality.
• Comfortable engaging at the C-suite level and conducting governance discussions with executive teams.
• Proactive ownership attitude focused on delivering customer value.
• Desire to thrive in a startup or scale-up environment.

Benefits

Details regarding the benefits offered by Hawk are not specified in the job posting.

Location

Remote, based in the United States.

How to Apply

To apply for this position, please visit the Hawk career page.

Deadline

No application deadline is specified.