Director, LATAM Carrier Relations @Twilio

Overview

Twilio is seeking an experienced and dynamic Director to lead our Carrier Relations team across Latin America. This role focuses on ensuring seamless communication services, driving a localized supply strategy, and fostering partnerships with regional carriers.

Key Responsibilities

• Team Leadership: Lead and mentor a team of carrier relations specialists across LATAM, promoting a high-performance culture.
• Sales Alignment & Demand Strategy: Partner with Sales and Product teams to analyze market trends and co-develop country-specific supply strategies for individual LATAM markets.
• Carrier/Supply Partnerships & Negotiation: Build and maintain strategic relationships with regional carriers to secure cost-effective solutions and optimize service delivery.
• Regulatory & Market Intelligence: Navigate telecommunications regulations and adapt Twilio's supply strategy accordingly.
• Performance & KPI Management: Implement localized KPIs to assess supplier performance and route quality.
• Operational Execution: Resolve regional carrier/supplier service issues to maintain high service reliability.

Requirements

• Minimum of 10 years in the telecommunications services industry, with at least 5 years in a leadership role.
• Deep expertise in LATAM telecommunications markets and regulatory environments.
• Strong negotiation, influence, and communication skills in complex multi-country environments.
• Fluency in Spanish, English, and Portuguese.

Benefits

Twilio offers competitive pay, generous time off, healthcare, retirement savings program, and more. Benefits vary by location.

Location

This role is remote, based in either Colombia or Brazil.

How to Apply

For further information, please apply directly through Twilio's career page.

Deadline

No specific deadline mentioned.