Implementation Consultant I, Commercial @Brex

Overview

Brex is an intelligent finance platform that enables companies to spend smarter. The Implementation Consultant I role focuses on onboarding small to mid-sized customers to Brex Empower, blending customer empathy, project management, and technical expertise.

Key Responsibilities

• Organize and facilitate customer meetings, managing agendas and capturing notes throughout the implementation lifecycle.
• Support customers in understanding their business needs and configure Brex accordingly.
• Manage stakeholder communication, assisting with timelines and deliverables.
• Assist with spend migrations and support end user adoption during deployment.
• Introduce integration concepts and coordinate with Technical Consultants for complex needs.
• Coordinate handoffs between teams and provide documentation for continuity.
• Deliver change management templates and lead training sessions with supervision.
• Collaborate with the Implementation team to improve client experiences.

Requirements

• 2+ years of experience in a customer-facing role, ideally in a SaaS organization or consulting firm.
• Some exposure to project coordination or structured implementation work.
• Strong communication skills with customers and stakeholders.
• Comfort with technical and non-technical workstreams.
• Organized, detail-oriented, and urgency-driven.
• Collaborative mindset for cross-functional issue resolution.

Benefits

Salary range: $80,800 - $101,000 USD, depending on various factors including location and experience. Equity and other compensation may also be provided as part of the package.

Location

This role is based in Salt Lake City, Utah. It is a hybrid position that requires a minimum of three days in the office per week (Monday, Wednesday, and Thursday), with up to four weeks of fully remote work available annually.

How to Apply

Interested candidates should apply through the Brex careers website.