Implementation Consultant I, Commercial @Brex

Overview

The Implementation Consultant I role at Brex supports small to mid-sized customers through their onboarding journey, helping them transition to Brex Empower. This position combines customer empathy, project management, technical expertise, and change management in a hybrid work environment.

Key Responsibilities

• Organize and facilitate customer meetings, managing agendas, capturing notes, tracking action items, and setting expectations throughout the implementation lifecycle.
• Support customers in understanding their business needs and configuring Brex to meet those needs.
• Manage communication with stakeholders and assist with timelines and deliverables to ensure implementations are on track.
• Assist with spend migrations and support end user adoption during deployment.
• Introduce integration concepts and provide guides for connecting Brex with external systems.
• Coordinate handoffs between Account Executives/Customer Success Engineers and Customer Success Managers.
• Deliver change management templates and lead training sessions when necessary.
• Collaborate with the Implementation team and provide feedback for process improvements.

Requirements

• 2+ years of experience in a customer-facing role, preferably in a SaaS organization or consulting firm.
• Exposure to project coordination or structured implementation work.
• Strong communication skills with both customers and internal stakeholders.
• Organized and detail-oriented with a sense of urgency in driving tasks to completion.
• Collaborative mindset to work cross-functionally.

Benefits

The expected salary range for this role is $91,304 - $114,130 USD, with starting pay depending on location, skills, experience, and market demands. Equity and other forms of compensation may also be offered.

Location

This role is based in New York City, requiring at least three days in the office per week, with the option for up to four weeks of fully remote work per year.

How to Apply

Interested candidates are encouraged to apply through the Brex career page.