IT Support Specialist @Webflow

Overview

Webflow is seeking an IT Support Specialist to provide hands-on technical support in their San Francisco office. The role involves resolving employee support tickets, managing audio-visual setups, and collaborating with the Workplace Experience team on various projects.

Key Responsibilities

• Resolve employee tickets through the help desk, utilizing AI-powered support tooling.
• Document common issues and fixes to enhance the internal knowledge base.
• Manage audio-visual setups for meetings, events, and day-to-day needs.
• Diagnose and resolve hardware and software issues for macOS devices and office technology.
• Partner with the Workplace Experience team on new site builds.
• Support IT onboarding for new hires.
• Maintain hardware and software inventory.
• Escalate complex issues to appropriate teams as required.

Requirements

• 2-4 years of experience with help desk ticketing systems.
• Experience using AI-powered tools.
• Knowledge of supporting audiovisual setups for various events.
• Proficient in troubleshooting macOS environments.
• Experience in new hire onboarding processes.
• Able to perform physical in-office work, including equipment setup.
• Availability to work full-time from the San Francisco office.

Benefits

• Equity (RSUs) in the company.
• Comprehensive medical, dental, and vision coverage.
• 12 weeks of paid parental leave.
• Flexible vacation and paid holidays.
• Mental health resources and coaching.
• 401(k) with 100% employer match (up to $6,000/year).
• Monthly stipends for work and wellness expenses.
• Annual WIN bonus program eligibility.

Location

San Francisco Headquarters, United States. This role requires 5 days per week in-office attendance.

How to Apply

Applications are accepted on an ongoing basis until the position is closed and filled.

Deadline

null