Manager, Fraud Operations @Affirm

Overview

The role of Fraud Operations Manager at Affirm involves overseeing operations across multiple Fraud Operations teams, focusing on disputes and compliance work. The position emphasizes cultivating a high-performance culture while ensuring teams meet business objectives related to productivity and accuracy.

Key Responsibilities

• Lead, coach, and develop a group of people leaders and Individual Contributors (ICs).
• Drive team performance using metrics such as productivity, quality, customer outcomes, and service levels.
• Define and champion operational strategy and roadmap for assigned teams.
• Identify and implement transformational changes to improve efficiency and compliance.
• Translate business goals into team-level objectives and ensure operational alignment.
• Serve as an escalation point for complex stakeholder issues and resolve risk events.

Requirements

• 6+ years of experience in disputes and fraud risk prevention within the FinTech/tech industry.
• 5+ years in fraud management or related roles, with experience leading managers or senior ICs.
• Proven success in delivering large-scale operational change.
• Strong strategic planning and risk management skills.
• Exceptional communication and influencing skills.
• Experience in leading teams through change and comfort with ambiguity.
• Familiarity with AI initiatives and data-driven methodologies.
• Knowledge of scripting and querying languages like Python or SQL is a plus.

Benefits

• 100% coverage of medical premiums for employees and their dependents.
• Monthly stipends for tech setup and health/wellness options.
• Flexible time off and generous holiday calendar.
• Employee stock purchase plan (ESPP) available.

Location

Remote within Canada.

How to Apply

Please submit your application through the Affirm careers page.

Deadline

This posting is for an existing vacancy.