Mid-Market Account Executive, Americas @Customer.io

Overview

The role of Mid-Market Account Executive at Customer.io involves representing the company to prospective customers and driving growth within key market segments. This is a full-cycle sales role focused on new business acquisition.

Key Responsibilities

• Build and manage a pipeline through self-sourced and SDR-supported leads to drive new customer acquisition.
• Lead the entire sales process from prospecting and discovery through demo and closing.
• Conduct discovery calls to understand customer challenges and position solutions effectively.
• Collaborate with the SDR team for lead quality feedback and ensure a smooth hand-off with Customer Success and Technical Support.
• Own and report on individual sales metrics, including pipeline status and progress towards targets.
• Engage in high-volume prospecting, and manage the full sales cycle for deals typically under $50,000 ACV.
• Drive growth within mid-sized clients, nurturing relationships and uncovering business needs.

Requirements

• 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts.
• Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech.
• Familiarity with MEDDPICC or a similar sales methodology.
• Excellent written and verbal communication skills.
• Strong ability to identify customer needs and position relevant solutions effectively.
• Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals.

Benefits

The compensation package includes a $95,000 base salary plus $95,000 variable, totaling $190,000 OTE USD. The benefits package includes 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family, 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, and a professional development budget.

Location

This position is remote, with candidates located in the UK, Ireland, or the Americas (Canada and the USA).

How to Apply

Interested candidates can apply through the Customer.io careers page or contact jobs@customer.io for inquiries.