Payroll Operations Specialist @Mercury

Overview

The Payroll Operations Specialist supports the administrative and compliance foundation that enables customers to operate across state jurisdictions. Responsibilities include managing payroll tax registrations, agency accounts, foreign qualifications, tax correspondence, unemployment claims, and other compliance-related services.

Key Responsibilities

• Register employers with state and local payroll tax agencies and manage agency accounts, credentials, and ongoing maintenance.
• Research state compliance requirements and coordinate directly with government agencies to resolve registration and account issues.
• Process and maintain foreign qualifications, including filings, renewals, withdrawals, and vendor coordination.
• Review and route tax notices, respond to unemployment claims, and manage other compliance-related administrative requests.
• Coordinate additional client services, including California Statement of Information filings, agency payment research, and check processing.
• Maintain accurate documentation, update internal systems, and identify opportunities to improve operational processes through automation and scalable workflows.

Requirements

• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written communication and customer service skills.
• Comfortable researching regulations and navigating government agency websites.
• Ability to work independently while collaborating across cross-functional teams.
• 2–3 years of experience in payroll operations, payroll tax registrations, compliance, Secretary of State filings, or other regulatory or administrative operations is preferred.

Benefits

The total rewards package includes base salary, equity (stock options), and benefits. Salary ranges for this role are competitive and based on experience, expertise, geographic location, and pay equity:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $85,500 - $96,200 USD
• US employees outside of these cities: $77,000 - $86,600 USD
• Canadian employees: CAD 80,800 - 90,900

Location

Remote within Canada or the United States.

How to Apply

Please apply through the provided application link.