Phone Numbers Operations Specialist 1 @Twilio

Overview

Twilio is seeking a Product Operations Specialist I to support the Porting and Hosting Operations, a key component of Twilio’s Global Number Management team. This entry-level position is ideal for someone detail-oriented and process-driven who is excited to work at the intersection of product, operations, and telecom.

Key Responsibilities

• Manage inbound porting requests with care, ensuring a seamless customer experience during transitions.
• Collaborate with a diverse team of engineers, support agents, product managers, and carrier partners.
• Share insights, documentation, and solutions with peers and partner teams to enhance operational processes.
• Maintain accurate records of porting workflows and keep internal documentation up to date.
• Follow industry standards for number portability and protect customer data.
• Proactively identify recurring issues and propose improvements to workflows and automation.
• Aim to exceed SLAs and optimize core operations continuously.

Requirements

• 2 years of experience in customer operations or related areas.
• Bilingual: Spanish and English proficiency.
• Strong organizational skills and attention to detail.
• Basic data analysis skills (Excel/Google Sheets, SQL).
• Excellent verbal and written communication skills.
• Comfortable with tools like ticketing systems (Excel, Zendesk, JIRA).
• Ability to learn quickly and adapt to changing processes.
• Customer-centric mindset with a proactive attitude.

Benefits

Twilio offers competitive pay, generous time off, healthcare, retirement savings programs, and more. Offerings vary by location.

Location

This role is remote and based in Colombia.

How to Apply

To apply, please visit the Twilio career page.

Deadline

No specific deadline stated.