Phone Numbers Operations Specialist 1 @Twilio

Overview

Twilio is seeking a Product Operations Specialist I to support the Porting and Hosting Operations within the Global Number Management team. This role ensures seamless phone number transitions and reliable service for customers while collaborating across various teams.

Key Responsibilities

• Champion the customer experience by managing inbound porting requests with care and accuracy.
• Collaborate with a diverse team of engineers, support agents, product managers, and carrier partners.
• Share insights and solutions to enhance operational efficiency.
• Maintain accurate records of porting workflows and number hosting cases.
• Adhere to industry standards in number portability and telecom compliance.
• Proactively identify and resolve operational issues.
• Continuously seek optimization of core operations to exceed service level agreements.

Requirements

• 2 years of experience in customer operations or related fields.
• Bilingual: Proficiency in Spanish and English.
• Strong organizational skills and attention to detail.
• Basic data analysis skills (Excel/Google Sheets, SQL).
• Comfort with tools like ticketing systems (e.g., Zendesk, JIRA).
• Customer-centric mindset with a proactive attitude.

Benefits

Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings program, and more, varying by location.

Location

This role is remote, based in Colombia.

How to Apply

Interested candidates are encouraged to apply via the official Twilio careers page.

Deadline

No deadline stated.