Principal Presales Engineer @Twilio

Overview

Twilio is seeking a Principal Presales Engineer for its Strategic team. This remote position is designed to support customers in building future communication solutions.

Key Responsibilities

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations, and enablement sessions.
• Lead the technical and product sale, recommend best-practice solutions, and guide customers on using Twilio’s APIs.
• Establish trust with customers by understanding their technical pain points and designing effective solutions.
• Deliver engaging product demonstrations that showcase Twilio's capabilities.
• Contribute to verticalization efforts by creating collateral and participating in industry events.
• Identify and solve both customer and organizational problems.
• Mentor less experienced Solutions Engineers.

Requirements

• 8+ years of pre-sales experience selling complex, technical products or 10+ years of experience supporting technical products.
• Excellent communication and presentation skills.
• Ability to understand customers' communication needs and guide them to technical solutions.
• Previous experience in Telecom, SIP, Contact Center, or Security.
• Bachelor’s and/or Master’s degree in a technical discipline or equivalent experience.
• Familiarity with cloud platforms like AWS, Google Cloud, or Microsoft Azure is desired.

Benefits

Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare options, and a retirement savings program.

Location

This role is remote but not eligible for candidates in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, Oakland, or San Jose, CA.

How to Apply

Interested candidates should apply through the provided application link.

Deadline

Applications are intended to be accepted until October 30, 2026, but may change based on business needs.